Night-Optics.com Policies

Who we are

Night Optics is one of the fastest growing tactical gear suppliers for police, military, and law enforcement equipment. Night-Optics.com of Northbrook, IL is an Authorized US Dealer and Distributor for top quality brand names.

Secure Ordering
Shopping at Night-Optics.com is very safe. Every Credit Card Purchase is backed up by our Night-Optics.com Safe Shopping Guarantee. We ensure you that every purchase you make at Night-Optics.com will be safe! You will never have to pay for unauthorized illegitimate charges on your card with Night-Optics.com. Our Secure Servers are hosted by Yahoo! Shopping Platform. The Secure Socket Layer at checkout (SSL encryption is the best software available for secure commerce transactions) encrypts all of your personal information including credit card number, name, and address making it impossible to read as it travels through the internet. All credit card information is processed via a very secure payment gateway which will be automatically deleted within 30 days. Since our site is hosted by Yahoo! you will be automatically covered by the Yahoo! Buyer Protection Program which provides up to $1000 of fraud protection. On top of Buyer Protection Program, Square Trade daily scans and tests our web sites for any security issues and covers our customers with $250 Buyer Protection Insurance.

We strive to provide every buyer with a safe and easy way to purchase products both online and offline. You can trust that our online shopping system is one of the most reliable and secure systems available today. If you prefer placing orders over the phone you can call us toll-free or fax us an order form, please see our contact page for more information for Night-Optics. Feel Free to place your order in any way you'd like. ( back to top)

Payment
Night-Optics.com accepts Visa™, MasterCard™, Discover™, and The American Express Card™, PayPal, Purchase Orders, certified checks and money orders. Credit Card payments need to be submitted immediately once the order is ready to ship. We only charge for the products that are ready to be shipped. If you would like to pay by a personal check or money order, you must first complete and then send our order form ( PDF) along with your payment. All Personal checks and business checks must clear before shipment. Night-Optics will accept (but does not require) Purchase Orders (PO's) from all Fortune 1000 companies, universities and educational institutions, and government agencies.  In order to pay with PayPal simply select the "Pay using PayPal" option below the "Pay using Credit Card" option at checkout.  Please note that your shipping address must be confirmed with PayPal.  At this time we do not accept COD payments.

For all international orders we prefer Bank wire transfer. When you choose wire transfer as your payment method, your bank will automatically charge you a processing fee for the wire.  Please note that our bank charges us an additional $45 bank service fee for this payment type, therefore $45 USD should be added to the total.  Please add all the wire transfer fees to the cost of your order.  Failure to calculate these fees could delay the processing time of your order. American Express Credit Cards are also an acceptable and preferred method for international orders over $200. Provided the package is shipped to the billing address on the credit card statement. This is because we are able to verify these accounts in most areas of the world. PayPal Payments from customers outside of the United States are accepted from PayPal Confirmed and Verified addresses only.All prices are in US Dollars. For more details on International Orders, please see our International Orders Policy page. (back to top)

Military and Law Enforcement Ordering
Night Optics is a registered CCR supplier of the United States Government. We accept U.S. Government and accredited institutions' Credit Cards, Purchase Orders and contract orders through the Defense Logistics CCR.  We are an active DOD Vendor and are registered in the CCR with Cage Code 3GP24.  Our Dun & Bradstreet Number is DUN 118517445.   Using the contact us form, please email your RFQ or PO or fax them. Special quantity discounts on Military and Law Enforcement gear are available. Orders to APO/FPO addresses are shipped via USPS.   (back to top)

Sales Tax
Sales Tax is NOT charged to your order UNLESS your order is shipped to an Illinois address. Illinois State laws require that we charge a sales tax on the full amount of the order including shipping if shipped within IL. Because we are located in Northbrook, IL (Cook County), all shipments to Illinois addresses are charged at the rate of 9.75%. No sales tax will be charged when buying gift certificates; however, purchases paid for with gift certificates will be charged sales tax if shipped to addresses within the state of Illinois.
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Privacy Policy and Credit Reporting  
General Policy – Night-Optics.com protects the privacy of all of its customers. We only share the data necessary for validation of credit transactions, verification of identity, shipping and billing addresses and obtainment of payment.
Database – We currently maintain a mailing list for our monthly newsletters. Removal instructions are available in each newsletter.
Implied Consent – Customers doing business with Night-Optics, give implied consent to implementation of these policies, as set forth below.
Personal data – Night-Optics.com does not share individually identifiable personal data obtained through the order process, other than credit experience, with any other entity.
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Pricing and Availability Policy
Pricing and availability are subject to change without notice. Night-Optics has no liability in the case of orders arising from typographical errors and reserves the right to cancel any orders without assigning any reason for doing so. Every effort has been made to ensure accuracy of information listed and Night Optics is not responsible for any errors contained therein.  Customers outside of the United States, please see our International policy for more details on payment and pricing info.
Best Deal Guarantee Policy
Night-Optics.com is committed to giving all of our customers the best possible price and quality service. We are trying hard to offer the lowest prices and be the most knowledgeable internet retailer for all o of the products we sells. Unlike many other Internet companies, we stock most of our items in our warehouse, provide toll-free phone, email, and online chat support options, offer free standard shipping option*, careful packaging, secure online shopping, liberal return policy, and much more! Our success comes from the result of our deep knowledge, our complete service, and our dedication to our customers, and they have rewarded us with their business and loyalty to our stores. Certainly the best service is important, but we understand, also that price is part of the package. We offer free ground shipping and our prices are generally 10-25% lower than other optics retailers, for the exact same products and quality; however, we cannot guarantee that we will match or beat any price out there - we want to stay in business for years to come and maintain our high quality of customer service. Night-Optics is committed to every customers' satisfaction, and we will try our best to give you the best price and exceptional service. We do want to know if you found a better "as shipped pricing" at another Authorized US Dealer - we will try to meet or beat that price. Use contact us form to email us with details on the item and competitor's price.  (back to top)

Order Verification and Advisories
You will receive email verifications at each stage of the order process i.e.

• Receipt of Order;
• Order Shipment;
• Advice of delay and estimated delivery time for special or out-of-stock items (most of our products are in stock and ship next business day!);
• Feedback request after you have received your purchase.

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Night-Optics.com reserves the right to accept or decline your order for any reason at any time after the receipt of your order. All orders placed by credit card are subject to address verification by our credit and fraud avoidance department, and this may delay the processing of your order. We may notify you that we are unable to ship to your P.O. Box and/or must ship to your credit card billing address. This is all done to protect you. We cannot be held responsible if your order is delayed for any of these or other reasons. If you have any questions about your order, we are glad to answer any questions you might have - feel free send us an e-mail.
When an order needs to be shipped to an address other then the the billing address or when an international credit card is used, we need to obtain your authorization. If you want us to ship your order to an address different from your billing address, you can either call your credit card issuing bank and add the ship to address as an "authorized alternate shipping address" or complete our credit card authorization form (back to top)

International Orders
OpticsPlanet has thousands of satisfied customers from around the world. We specialize in shipping internationally and endeavor to make the process as simple as possible for our customers.

Shipping: We ship most of our products worldwide (see our shipping and export restriction polices for more details on the exceptions).  Shipping charges are automatically calculated during checkout when you enter your address.   For shipments outside of the US, shipping charges cannot be $0 in the cart if you select a valid shipping method for your country (see details on intl. shipping here). Please ingore the "Freight" option, it is not a free shipping option as it is used for price quotes on large volume orders.

Fees, Taxes, and Restrictions:  Please keep in mind that your government or another entity in your country may impose a charge for custom and/or brokerage fees, duties and taxes on items received from the US. These charges do not originate from our company nor do we benefit from them in any way. You are responsible for payment of all custom and brokerage fees, duties and taxes that may be imposed when these goods are imported into your country. Since these fees will vary from country to country, we do not know what your fees will be and advise you to contact your local government customs agent to determine the rate for the products you would like to purchase.  For our Canadian customers, please see UPS Rates for Customs Clearance into Canada.  It is often less expensive to select one of the USPS Express or USPS Global Priority shipping methods that we provide to reduce the brokerage fees. To avoid a delay in receiving your product from customs, be sure that you provide us with a phone number where you can be reached when your product arrives.

OpticsPlanet is unable to take responsibility for knowing the local customs duties and import policies for every country we ship to.

Order Verification: The security of our customers’ information is important to us.  We reserve the right to verify all order details prior to order processing.  This includes the use of third party data resources as well as our own internal security, information and verification procedures.   

Pricing: All prices on our site are in US dollars.  If you are a non-US customer, your credit card company will normally convert your order total from US dollars to your local currency.  We do not have control over the exchange rate, but you can get an idea of what it might be by checking this site http://www.xe.com.

Returns: OpticsPlanet accepts requests for international exchanges. Requests must be received by OpticsPlanet.com within 10 days of receipt of the product. However, at this time, we are unable to accept returns internationally. Please see our full Return Policy for complete details on returns and exchanges for international orders.

Please be sure verify all details including your Ship to Address and preferred shipping method before placing your order so that your order can be processed quickly and efficiently. If you have any questions, don't hesitate to ask one of our knowledgeable Customer Service Representatives.

Shipping Options and Cost

Most of our in-stock orders ship within 1-2 business days. Unless otherwise specified, we ship via UPS Ground FREE of charge on orders over $29.95 anywhere in the Continental United States (shipping to AK, AS, CZ, GU, HI, MP, PR, RI, VI is extra). Express shipping options via UPS and USPS are also available. Orders to APO/FPO/AAO/AEO addresses are shipped via USPS, free of charge. See more details on shipping here.

USPS Options - We have added new USPS shipping options for your convenience. Appropriate shipping charges apply to all USPS Domestic Shipping Options (USPS Priority and USPS Express) as well as to USPS International Shipping Options (USPS Global Priority and USPS Global Express). USPS service is FREE ONLY for the orders going to AP, AE, AA, and FP military addresses.

Usually, we don't charge your credit card until we ship your order from our warehouse.
You can always track your UPS Packages with the e-mailed tracking number from our order tracking page.
You can track your USPS package on this USPS site.

Express and International – We ship worldwide only to those countries where UPS and USPS services is available. All Shipping charges will be calculated during checkout.
Out of stock items - We will verify out-of-stock or special orders immediately on receipt and send an email advisory with estimated shipping date.  Normally all products shown on our site are in stock unless noted otherwise and ship from our IL warehouse.
Partial Shipments – You will be notified by email if an order cannot be shipped in its entirety. With your permission, we will ship the available items during the time being.

Cancellation Policy If you call or email us and want to cancel the current order before it has been shipped, we will gladly cancel it free of charge. If the order has already shipped your items and charged your card, the circumstances surrounding the order may impact our enforcement of the restocking policy.
Night Optics does not ship on Saturday or Sunday. Standard UPS Ground shipping normally takes 2 to 5 business days depending on where you are. For more details on Night-Optics shipping options please click here.
Damage - All shipped items are insured. Inspect your order when it arrives. It is unlikely that anything might be damaged as we pack our orders well, but we do not want you to risk. Do NOT sign for a damaged parcel without a full inspection of the contents. If you receive a damaged item, notify your local UPS terminal within 24 hrs. or contact us for instructions. All UPS orders may be tracked on our UPS tracking page or directly on the UPS site with the package tracking number that we email to you once the order is shipped. PLEASE note it might take up to 24 hours for UPS database to be updated with the number we sent you. If your order was shipped via USPS, you can track it on the USPS site. Feel free to contact us if you need help tracking your order.  (back to top)

Return Policy

"No Worries" Easy Return & Exchange Policy - 100% Satisfaction - No Restocking fees!
Your satisfaction is our top priority.  We guarantee the quality of our products and we want you to be completely satisfied with your purchases.  If for any reason you are not completely satisfied with your purchase, we will be happy to exchange the item for you to better meet your needs and tastes.  Please note that all returns require an Return Merchandise Authorization (RMA) number, which can be easily obtained online.

You can return the purchased items within 30 days of receipt for an exchange or full refund (less shipping charges) subject to Return Conditions.  Items must be returned in NEW (unopened, unused, untested, and resalable) condition, in the original manufacturer packaging, with all the original contents included.  There is no restocking fee for returns of items meeting the above mentioned conditions providing they are returned within 30 days of receipt and they do not fall into Return Policy Exceptions category.  Please be advised that we do reserve the right to charge a restocking fee of up to 15% under certain circumstances.

For your protection, items must be returned shipping prepaid, insured for the full value, and safely wrapped to prevent shipping damage.  All charges related to the return of items to Night-Optics.com are the responsibility of the customer. 

If your order was damaged in transit, we will be glad to offer you a replacement or a refund in the form of the original payment method.  Please note that, in case of shipping damage, an insurance claim has to be finalized by the carrier before we are able to issue compensation or product replacement.  We recommend you to inspect the merchandise immediately upon delivery before the carrier leaves.  If you detect visible physical damage or missing items, refuse the package.  If you accepted the package, contact us immediately within 3 business days if damage has been detected.  

Items with manufacturing defects must be sent directly to the specific manufacturer in accordance with the Warranty terms.

We are always striving to make the Return and Exchange process as easy and hassle-free for you as possible. Our Return and Exchange Process is very simple, for more information check out our Return and Exchange Instructions.

We are here to help you!

Night-Optics.com, a division of OpticsPlanet, Inc.
Contact us if you should have any questions.
3150 Commercial Ave
Northbrook, IL 60062

Toll-Free Phone: (800) 504-5920
Intl. Calls. (847) 513-6209
Fax: (847) 919-3022


 

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